Pricing: The pricing that we provided is an estimate based on your square footage and the information you provided. If we get to the property and additional time is needed, we will inform you and you will have the option to either add additional hours at our normal hourly rate or provide a list of priorities that can be completed in the time we have scheduled.

One-time and First-time cleanings: It is imperative that you remain available either in person or via call/text IN REAL TIME at the start of and for the duration of your cleaning. We will contact you with any questions about the property, including issues with access, questions about the property, for troubleshooting help, or if there are changes to the length of time needed to complete your cleaning.

Cancellation/Reschedule: Recurring Appointments – There is a $100 charge for cancellations or reschedules for any reason requested under 48 business hours prior to the appointment. Business hours are Monday – Friday 8 a.m. – 4:30 p.m.

If we are not able to access your home at the time of your appointment, we will reach out to you and our staff will wait 30 minutes. If we are still unable to access your home, we will need to reschedule your appointment. The $100 charge will be applied.

Cancellation/Reschedule: One Time or Initial Appointments – When we have reserved 4 or more labor hours on our schedule for your appointment, cancelling or rescheduling has a big impact on our company and our team member’s pay.

If you have scheduled a one time or first time appointment with us and cancel your appointment for any reason with less than 72 business hours notice, your 50% deposit will not be refunded.

If you cancel your appointment the same day for any reason, the balance of your estimated invoice will be charged to the card on file. Leaving a message after hours the evening before your appointment will be considered a same day cancellation.

If you need to reschedule the appointment for any reason, with less than 48 hours notice, a $100 rescheduling fee will be charged at the time of rescheduling.

We make every effort to work with client, however,
we reserve the right to refuse to reschedule the appointment if we find the client to be unreasonable to work with or refuses to pay the rescheduling fee.

Conditions we can not clean:

• Areas where toxic black mold is present
• Properties with pest, roach, bed bug, termite infestations
• We are unable to clean properties without properly functioning power, AC, and water. Properties must be at a comfortable working temperature for our cleaners to clean.
• Hazards and biohazards, such as broken glass, animal feces, dead bugs or pests or lizards etc

Areas/items not included in service:

• Electronics
• Exterior spaces, including covered or enclosed patios that are not temperature controlled, tracks on doors and window sills that accumulate outdoor debris
• Behind refrigerators, or move furniture to clean
• Valuable pieces, including chandeliers and valuable art and collectibles.
• Glass shelves or items on them.
• Inside of curios and similar pieces.
• Higher than we can reach while standing on a 2 step stool. If you have ceiling fans and vents that are not able to be reached by standing on a 2 step stool, please have an extendable duster available if you would like your ceiling fans dusted. 
• Toilet bowls that do not have a toilet brush next to them. Please place a toilet brush near each toilet you would like cleaned.

Pets: we love pets! We ask that you please secure any pets that may show even the slightest aggression or tend to try to escape your home while we are entering and exiting. Please also note that we do not clean up any animal accidents or vacuum litter.

Cleaning vs Restoration: What you Can Expect: We are a cleaning service, not a restoration service. If there is buildup on the items we are cleaning, we may not be able to get it in the first cleaning. You may continue to see it improve over time!

Lockouts: If we are not able to access your home at the time of your appointment, we will reach out to you and our staff will wait 30 minutes. If we are still unable to access your home, we will need to reschedule your appointment. A $60 charge will be applied.

Valuables: For your sake and especially our sake, please put ANY valuables, cash, prescription drugs away. This ensures that there is never any question or any doubt on your end or ours.

Standard rates and rate increases: Recurring cleanings are charged at a flat rate for each visit. If we consistently spend more or less time than scheduled, we will let you know and adjust the price after speaking with you! We evaluate rates annually and will let you know well in advance of any price changes.

Solicitation: We value our employees and pour an enormous amount of time, energy, and expense into our screening, hiring, and training process.

• Our employees sign a non-compete, non-solicitation agreement when they are hired. They face legal jeopardy if they offer to clean for you “on the side. Please inform the office if your cleaner ever approaches you in this regard.
• If you solicit our employees for private hire, our cleaners are required to report this to our management. If confirmed, we will terminate our relationship and cancel your service.

Damage: When cleaning it’s always possible that we might inadvertently damage a surface. Here’s how we handle it.

• If we damage something let us know within 48 hours of the cleaning.
• We will come and inspect the damage. If it appears to be our cleaner’s fault, we will replace or repair it.

Breakage: Accidents are bound to happen and we feel awful when it does.

• Sometimes there are “accidents waiting to happen” such as pictures not hung securely, top-heavy, wobbly, tippy objects, or slippery objects such as olive oil bottles with loose caps. We cannot take responsibility for these. Please remove unstable breakables to a place we do not clean (we do not clean inside curios, china cabinets, or wet bar shelves)
• If we break something we will replace or repair it for up to $200.
• Please move expensive décor, figurines, or glassware valued at over $200 to a location we are not cleaning, or have us skip that area entirely if you do not want to accept that risk.
• Breakage must be reported within 48 hours of cleaning.